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Our goal is your total satisfaction. If you're not satisfied, neither are we.
If you're not satisfied with your purchase, simply return it in its original condition within 30 days for a refund. It's that simple. Just return it along with your invoice and all original packaging for exchange or refund.
Please call 0845 000 000 or email
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. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
for a Return Authorisation Number and instructions.
We only accept returns made within the first 30 days from shipment. All returned items must include a Return Authorisation Number, be in the original packaging, and show no signs of use or wear; otherwise the return will either be refused or subject to a 20% restocking fee. Credit card order returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
| For Exchanges |
Exchanges are processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall turn around time is about 7-14 business days. |
| For Refunds |
It may take up to 14 days (30 days for international credit cards) for your bank to process and post a credit once it has been issued. The processing time is controlled entirely by the bank. If the credit does not appear after a significant period of time, please call us at 0845 000 000. |
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